HUBUNGAN ANTARA PERSEPSI PASIEN RAWAT INAP TENTANG KUALITAS PELAYANAN KESEHATAN DENGAN CITRA RUMAH SAKIT UMUM PROVINSI NUSA TENGGARA BARAT

Penulis

  • Pandu Tridana Sakti Fakultas Kedokteran Universitas Mataram
  • Arfi Syamsun Fakultas Kedokteran Universitas Mataram
  • Ardiana Ekawanti Fakultas Kedokteran Universitas Mataram

DOI:

https://doi.org/10.29303/jku.v3i1.88

Abstrak

Background: The hospital is a central care facility that is important as a central referral point for the lower care centers. Therefore, the hospital is required to provide adequate facilities and infrastructures, good quality and equity for all patients. The 2011 annual report of Provincial General Hospital West Nusa Tenggara indicated that the quality of health services in this hospital was low. It was felt necessary to undergo a research study to find out the inpatients perception of health care. Methods: A cross-sectional study was performed using stratified random sampling. The participants chosen were all inpatients of the Provincial General Hospital West Nusa Tenggara. A sample of inpatients was thus obtained of which questionnaires were usable for data analysis. A validity and reliability tested self administered questionnaire was used. Data was analysed with descriptive analysis, bivariate analysis using spearman method, and multivariate analysis using multiple linear regression to determine the effect on the health care quality toward hospital’s image. Results: Multivariate analysis showed that variables of health care quality (medical service, nurses, administration, supporting examination, pharmaceutical, nutritional, and physical facilities) significantly effected the image of the hospital. Based on the results of anova test, p value obtained was 0.000. Adjusted R2 value obtained was 0.966, indicating that the equation was good discrimination. Conclusion: There is a relationship between the quality of medical service, nursing, administration, supporting examination, pharmaceutical, nutritional, and physical facilities and the image of the Hospital. Keywords: Perception, Inpatients, Health Care Quality, Image, Hospital.

Referensi

1. Menteri Kesehatan RI, 2010, Keputusan Menteri Kesehatan Republik Indonesia Nomor: 129/Menkes/SK/II/2008 Tentang Standar Pelayanan Minimal Rumah Sakit, Kementerian Kesehatan RI, Jakarta.

2. Sherwood, Lauralee, 2001, Fisiologi Manusia dari Sel ke Sistem, Penerbit Buku Kedokteran EGC, Jakarta.

3. Yamit, Zulian, 2004, Manajemen Kualitas Produk dan Jasa, Penerbit Ekonisia, Yogyakarta.

4. Kotler, Philip, dan Kevin Lane Keller, 2009, Manajemen Pemasaran, PT Macanan Jaya Cemerlang, Klaten

5. Setiadi, Nugroho J., 2003, Perilaku Konsumen – Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran, Prenada Media, Jakarta

6. Puspita, Ika, 2009, Hubungan Persepsi Pasien Tentang Kualitas Pelayanan dengan Citra Rumah Sakit Umum Daerah Kabupaten Aceh Tamiang, Universitas Sumatera Utara, Medan.

7. Rumah Sakit Umum Provinsi NTB, 2012, Laporan Tahunan Rumah Sakit Umum Provinsi Nusa Tenggara Barat Tahun 2011, Rumah Sakit Umum Provinsi NTB, Mataram.

8. Dahlan, M. Sopiyudin, 2008, Statistik Untuk Kedokteran dan Kesehatan Edisi 3, Penerbit Salemba Medika, Jakarta.

9. Sastroasmoro, Sudigdo, dan Sofyan Ismael, 2011, Dasar-dasar Metodologi Penelitian Klinis, Edisi ke-4, Sagung Seto, Jakarta.

10.Sujianto, Agus Eko, 2008, Aplikasi Statistik Dengan SPSS 16.0, Prestasi Pustaka Publisher, Jakarta.

Diterbitkan

2017-10-26

Cara Mengutip

Sakti, P. T., Syamsun, A., & Ekawanti, A. (2017). HUBUNGAN ANTARA PERSEPSI PASIEN RAWAT INAP TENTANG KUALITAS PELAYANAN KESEHATAN DENGAN CITRA RUMAH SAKIT UMUM PROVINSI NUSA TENGGARA BARAT. Baphomet University : Situs Slot Online Gacor Terbaik Hari Ini Server Thailand Gampang Maxwin 2024, 3(1). https://doi.org/10.29303/jku.v3i1.88

Terbitan

Bagian

Penelitian

Artikel paling banyak dibaca berdasarkan penulis yang sama

1 2 3 4 5 > >>